Harbor Health

Regional IT Systems Administrator

San Antonio, TX  |  Information Technology  |  Full-Time

POSITION OVERVIEW

Harbor Health is seeking a driven and resourceful Regional IT Systems Administrator to join our growing team. As Harbor Health's frontline technology partner for clinic adoptions and ongoing site operations, you will blend hands-on field work with systems administration to ensure our clinics in Austin, San Antonio, El Paso, and Dallas are seamlessly integrated into Harbor's IT ecosystem. The right candidate will thrive in hands-on problem solving, be eager to travel, and bring a customer-service mindset that ensures clinicians and staff have reliable technology to deliver care to our members. This role is expected to travel approximately 75% of the time for the first 6–12 months, reducing to approximately 20% thereafter.

POSITION DUTIES AND RESPONSIBILITIES

Clinic Adoption & Field Operations

• Act as the onsite lead for bringing new clinics onto Harbor's IT stack, including networking, desktop services, telephony, and clinical endpoints
• Oversee site IT builds, clinic cutovers, and post-go-live stabilization
• Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices

Systems Administration

• SaaS system administration and account lifecycle management
• Apply Harbor's configuration standards and patching practices in coordination with IT and Security
• Handle elevated (Tier 3+) support work routed from the IT Service Desk

Network & Infrastructure Support

• Partner with vendors and IT leadership to maintain reliable, secure clinic networks
• Troubleshoot connectivity, telephony, and device escalations
• Maintain asset inventories and ensure accurate equipment tracking across all sites

Security & Compliance

• Support endpoint security, enforce security protocols, and maintain secure configuration practices
• Surface risks and anomalies to Harbor's Cybersecurity team

Project Participation

• Operate independently on clinic integration projects from scoping through go-live
• Balance project responsibilities with day-to-day support and operations

Documentation & Knowledge Transfer

• Maintain documentation of site configurations, standards, and changes
• Provide timely updates and feedback to ensure continuity across the team

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

Required

• BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR Associate degree/certification with 3+ years of IT field operations experience; OR 5+ years in IT support/field operations with exposure to systems administration
• Proficiency in supporting desktops, networks, data, security, and SaaS systems
• Required experience within the healthcare or health tech field
• Familiarity with IT Service Management (ITSM) at Tier 1–3 levels
• Skilled in endpoint management, asset tracking, and imaging/deployment processes
• Working knowledge of networking concepts including switches, firewalls, and wireless technologies
• Strong troubleshooting skills across hardware, software, and network environments
• Awareness of logging, alerting, or observability practices
• Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges
• Customer-service orientation with a focus on clinician and staff experience
• Ability to operate independently with minimal oversight
• Clear, proactive communication and alignment with stakeholders
• High level of organization, documentation discipline, and accountability

Preferred

• Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms)
• Bilingual in English/Spanish

Physical Requirements

• Ability to travel approximately 75% of the time for the first 6–12 months, then ~20% thereafter
• Ability to work in a moderate-stress, fast-paced environment with shifting priorities
• Capacity to handle physical demands of field operations including equipment handling

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!