Account Manager

Austin, TX

Full Time

Experienced

ACCOUNT MANAGER

POSITION OVERVIEW

Harbor Health is seeking a strategic Account Manager to serve as the primary post-sale contact for employer groups transitioning to our innovative payvider model in Austin. This role ensures successful implementation, member satisfaction, and long-term client retention while identifying opportunities for account growth.

POSITION DUTIES & RESPONSIBILITIES

New Product Implementation & Onboarding

Serve as primary contact for employer HR and Benefits teams transitioning to Harbor Health plans
Coordinate implementation across Underwriting, Claims, Operations, and IT to ensure accurate plan configuration
Lead open enrollment meetings and develop educational materials on benefits, network access, and the payvider model
Manage implementation timelines to ensure on-time launches

Client Relationship Management & Retention

Resolve service issues, billing discrepancies, and complex claims problems quickly
Act as internal client advocate across Harbor Health departments
Conduct quarterly or semi-annual business reviews analyzing utilization, costs, and plan effectiveness
Develop renewal strategies demonstrating Harbor Health's value and competitive advantages
Build trusted advisor relationships with client decision-makers

Sales Support & Account Expansion

Communicate client feedback on product performance and competitive positioning to internal teams
Screen new sales opportunities for underwriting review and assist in tracking down missing requirements from broker partners
Identify cross-sell and upsell opportunities within existing accounts
Generate referrals from satisfied clients for sales team
Track account growth metrics and expansion opportunities

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

3-7 years in healthcare account management, client services, or benefits consulting
Proven track record managing employer group health insurance accounts through full implementation lifecycle
Strong understanding of group health benefits, plan administration, claims resolution, and utilization management
Demonstrated ability to build strategic relationships with C-suite and HR leadership
Excellent problem-solving skills with ability to navigate complex, multi-stakeholder issues
Experience conducting business reviews and presenting data-driven recommendations
Strong project management and organizational skills
Proficiency in CRM systems, benefits administration platforms, and Microsoft Office Suite

Preferred:

Healthcare startup or new product launch experience
Knowledge of value-based care models, ACOs, or integrated delivery systems
Background in open enrollment facilitation and member education
Experience with self-funded or level-funded plan designs
Active health insurance license
Existing relationships with Austin-area employer groups or HR professionals
Bilingual in English and Spanish

WHAT WE OFFER

Opportunity to shape client success strategies as a founding member of our account management team
Collaborative and dynamic work environment
An organization passionate about transforming healthcare for underserved Austin communities
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture

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Do you have at least 5 years of experience within the healthcare industry handling account management, client services, or benefits consulting?*

Are you knowledgeable of value-based care models, ACO's or integrated delivery systems and could explain your specific experience in an interview?*

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