Enrollment Manager

Remote

Full Time

Manager/Supervisor

COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation. We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW
The Enrollment Manager at Harbor Health leads the development and execution of enrollment strategies for our growing payer organization. This role is crucial in ensuring a seamless enrollment experience for our members while building and managing efficient operational processes. The position requires expertise in both group and individual/family plan enrollment, with a focus on creating member-centric solutions that align with Harbor Health's innovative approach to healthcare delivery.

POSITION DUTIES & RESPONSIBILITIES

Develop and implement comprehensive enrollment processes and workflows for both group and individual/family plans, ensuring compliance with regulatory requirements and organizational standards
Build and manage a high-performing enrollment team, including establishing operational procedures, training programs, and quality assurance measures
Create and maintain Standard Operating Procedures (SOPs) for enrollment operations and call center functions, incorporating best practices and efficiency measures
Oversee the implementation and optimization of enrollment systems and tools, collaborating with IT and other departments to ensure seamless integration
Monitor and analyze enrollment metrics, preparing regular reports on performance, trends, and opportunities for improvement
Manage relationships with key stakeholders, including employer groups, brokers, and internal departments
Lead the development and implementation of member service standards for the enrollment team and call center operations
Ensure accurate and timely processing of all enrollment transactions, maintaining high standards of data integrity

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Minimum 3 years of experience managing group enrollment processes and 2 years of Individual/Family Plan enrollment experience
Demonstrated experience (2+ years) in member/provider call center operations, including development of SOPs and call center implementation
Proven track record in healthcare operations, preferably with experience implementing health plan or CAPS products
Strong project management skills with ability to lead cross-functional initiatives
Proficient in Microsoft Office Suite and enrollment management systems
Excellence in written and verbal communication, with ability to effectively communicate with various stakeholders
Experience in process improvement and workflow optimization
Bachelor's degree in related field preferred
This is a Remote role

WHAT WE OFFER

Opportunity to shape Harbor Health's enrollment operations and member experience from the ground up
Collaborative and dynamic work environment
An organization made of people who are passionate about changing the healthcare landscape
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your highest level of education completed?*

LinkedIn Profile URL:

What languages do you speak fluently?

Were you referred by a current employee? Please indicate the name of the person who referred you.

When are you available to start working?

Please share your salary expectations for this role?*

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?*

Minimum 3 years of experience managing group enrollment processes and 2 years of Individual/Family Plan enrollment experience*

Demonstrated experience (2+ years) in member/provider call center operations, including development of SOPs and call center implementation?*

Do you have experience with any of the below? (check all that apply) Proven track record in healthcare operations, preferably with experience implementing health plan or CAPS productsProficient in enrollment management systemsExperience in process improvement and workflow optimizationBachelor's degree or higher in related field

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application