Practice Manager - Kyle & Congress Clinics

Full Time

Experienced

POSITION OVERVIEW

Harbor Health is seeking an experienced Practice Manager to oversee daily operations at our Village Medical - Kyle and Congress primary care clinic locations. This role is responsible for managing clinical support staff, ensuring operational excellence, and creating an exceptional member experience across both sites. The Practice Manager will split time between locations, leading a team of 7 clinical support staff while building scalable processes that support Harbor Health's integrated care and payment model. This position requires strong leadership, operational expertise, and a commitment to delivering high-quality, member-centered care in a dynamic startup environment.

POSITION DUTIES & RESPONSIBILITIES

Oversee daily operations of Kyle and Congress clinic locations, ensuring efficient workflows and optimal member experience
Manage, mentor, and develop a team of 7 clinical support staff across both locations
Implement and monitor operational policies, procedures, and protocols to ensure compliance with regulatory standards (HIPAA, OSHA, state healthcare regulations)
Monitor clinic performance metrics including member satisfaction, staff productivity, and operational efficiency
Coordinate scheduling, staffing, and resource allocation across both locations
Serve as primary liaison between clinic staff and Regional Practice Manager, escalating issues and opportunities as needed
Manage clinic budgets, supplies, and vendor relationships to optimize operational costs
Ensure accurate and timely documentation in Athena and practice management systems
Lead quality improvement initiatives to enhance member care and clinic operations
Address member concerns and complaints professionally and promptly
Collaborate with providers to optimize clinical workflows and member access
Conduct staff performance evaluations, training, and ongoing development
Ensure clinics meet all accreditation and regulatory requirements
Support recruitment, onboarding, and retention of clinical support staff

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

3+ years of healthcare practice management or clinic operations experience
Proven experience managing clinical support staff in a primary care or multi-specialty clinic setting
Strong knowledge of healthcare regulations including HIPAA, OSHA, and state requirements
Experience with Athena and practice management systems
Demonstrated ability to manage multiple locations or competing priorities
Excellent leadership, communication, and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and healthcare technology platforms

Preferred:

Bachelor's degree in healthcare administration, business administration, or related field
Experience in a value-based care or integrated care delivery model
Certified Medical Practice Executive (CMPE) or similar certification
Experience in a startup or high-growth healthcare environment
Bilingual (English/Spanish)

WHAT WE OFFER

Opportunity to build and scale operational processes across multiple clinic locations in a growing payvider organization
Collaborative and dynamic work environment
An organization made of people who are passionate about changing the healthcare landscape
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture

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Do you have a Bachelor's degree in Health Care Administration, Public Health, or Health Information?
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