Manager of IT

COMPANY OVERVIEW
At Harbor Health, we’re transforming healthcare in Austin through collaboration and innovation.  We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW
 

The Manager of IT oversees Harbor Health’s technology operations, field services, and day-to-day IT service delivery. This role ensures that all clinical and corporate technology functions are consistent, reliable, and secure across the organization.

This position will manage a dispersed IT team and serve as the primary IT Operations Owner and vendor relationship holder. The Manager of IT drives operational excellence through hands-on execution, vendor management, process development, and leadership of field and support functions.

The right candidate combines strong technical depth with people and vendor management skills, thrives in dynamic environments, and is motivated to build a modern, service-oriented IT culture that supports Harbor’s mission of transforming healthcare in Texas.

POSITION DUTIES & RESPONSIBILITIES

Operations & Field Services Management

• Lead and mentor the new IT team members, ensuring consistent delivery of onsite and remote support across all clinics and corporate offices.
• Oversee the execution of new clinic integrations, site upgrades, and technology refreshes.
• Ensure endpoint reliability through standardized imaging, patching, and asset lifecycle management.
• Coordinate with stakeholders on technology readiness for new or expanding sites and systems.
• Own field escalation processes, ensuring timely resolution and clear communication to stakeholders.

• Serve as the operational lead for Harbor’s IT Operation Vendors (e.g.: MSP, printer service, ISPs, etc.), managing service quality, ticket escalations, and quarterly business reviews.
• Approve technology purchases, licensing renewals, and hardware orders in partnership with Procurement.
• Track vendor performance metrics, drive CSAT improvements, and ensure service level adherence.
• Align vendor deliverables with Harbor’s strategic IT roadmap and internal escalation structure.

Systems & Infrastructure Operations

• Oversee daily operations of core IT systems, including MDM, ticketing, and asset inventory platforms.
• Partner with Security and Infrastructure teams to ensure endpoints, networks, and systems are configured securely and maintained to standard.
• Troubleshoot complex issues across devices, network connectivity, and SaaS systems, coordinating resolution across internal teams and vendors.
• Maintain accurate, auditable inventory of IT assets and ensure compliance with retention and disposal policies.

Process, Documentation & Continuous Improvement

• Establish and refine IT operational processes, SOPs, and documentation to enable scalability and consistency.
• Develop and maintain knowledge base articles and service catalogs for internal and MSP use.
• Analyze service metrics to identify trends, reduce recurring incidents, and improve operational efficiency.
• Champion a “get it done, do it well” mindset—balancing responsiveness with long-term quality and prevention.

Project Execution

• Partner with IT leadership to deliver technology components of clinic integrations, upgrades, and infrastructure projects.
• Manage task prioritization between projects and daily operational demands.
• Track milestones, dependencies, and resource needs across concurrent initiatives.

Leadership & Collaboration

• Foster a collaborative, calm-under-pressure culture that values transparency, accountability, and growth.
• Coach and develop team members, providing feedback and professional development opportunities.
• Act as deputy to the Director of IT for operational decision-making and departmental coordination.
• Build strong relationships with clinical and business stakeholders, ensuring IT alignment with operational needs.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

WHAT WE OFFER 

• Opportunity to shape the financial foundation of an innovative healthcare model
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

At Harbor Health, we're transforming healthcare in Austin through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.