Regional Practice Administrator - Austin Market

Austin, TX

Full Time

Manager/Supervisor

Position Overview

The Regional Practice Administrator is a senior operational leader responsible for overseeing the day-to-day performance of 8–10 Harbor Health clinic locations across the Austin market. This role serves as the primary operational liaison between clinic-level teams and organizational leadership, ensuring consistency in workflows, member experience, regulatory compliance, and financial performance. The ideal candidate brings a strong background in multi-site ambulatory operations and thrives in a fast-paced, growth-stage healthcare environment.

Position Duties & Responsibilities
Multi-Site Operations

Oversee daily operational performance across 8–10 Austin-area clinic locations, ensuring consistency with Harbor Health's standards and protocols
Conduct regular site visits to assess clinic performance, staff needs, and member experience quality
Identify operational gaps and implement process improvements across the region
Serve as escalation point for clinic-level operational issues and coordinate timely resolution

People & Team Leadership

Directly or indirectly manage Practice Managers at each clinic site
Support hiring, onboarding, and performance management of clinic-level operational staff in partnership with HR
Foster a cohesive regional team culture aligned with Harbor Health's mission and values
Identify training and development needs; coordinate with HR and clinical leadership to address gaps

Financial & Performance Management

Monitor regional financial performance including revenue cycle metrics, budget adherence, and cost management
Partner with finance to analyze clinic-level P&L, identify variances, and implement corrective actions
Track and report key operational KPIs (e.g., patient throughput, no-show rates, cycle times, member satisfaction)
Support coding and billing compliance in partnership with revenue cycle teams

Compliance & Quality

Ensure all clinic locations maintain compliance with applicable regulatory standards (HIPAA, OSHA, TDI, CMS, and state/local requirements)
Support quality and value-based care initiatives, including HEDIS metric performance and care gap closure across the Austin region
Collaborate with clinical and health plan teams to align operations with Harbor Health's payvider model

Systems & Workflow

Oversee clinic use of Athena EHR; ensure proper workflows, documentation standards, and staff proficiency
Partner with IT and operations teams on system rollouts, upgrades, and workflow optimization
Standardize administrative processes across clinic sites to improve efficiency and member experience

Growth & Strategic Initiatives

Support new clinic openings, expansions, or transitions within the Austin market
Participate in cross-functional initiatives related to Harbor Health's growth and payvider strategy
Act as a regional subject matter expert in operational readiness for new programs or service lines

Desired Professional Skills & Experience Required

5+ years of experience in healthcare operations, with at least 2 years in a multi-site or regional leadership role
Demonstrated experience managing ambulatory, primary care, or value-based care clinic environments
Strong working knowledge of Athena EHR or comparable ambulatory EHR platform
Proven ability to lead and develop clinic-level managers and frontline operational staff
Solid understanding of healthcare regulatory requirements (HIPAA, OSHA, CMS)
Experience with revenue cycle management, including coding, billing, and collections workflows
Strong analytical skills with ability to interpret operational and financial data to drive decisions
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Bachelor's degree in Healthcare Administration, Business Administration, or related field
Ability to travel regularly across Austin-area clinic locations

Preferred

Master's degree (MHA, MBA, or equivalent) strongly preferred
Experience in a payvider, ACO, or integrated care delivery model
Familiarity with value-based care metrics including HEDIS, Star ratings, and care gap management
Prior experience supporting new clinic openings or market expansions
Bilingual (English/Spanish) — a strong advantage given the Austin member population served
Experience operating within a growth-stage or startup healthcare organization

What We Offer

Shape how care is delivered at scale — directly influence the operational foundation of 8–10 clinics serving Austin's underserved communities
Collaborative and dynamic work environment
An organization made of people who are passionate about changing the healthcare landscape
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture

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