IT Systems Engineer

Austin, TX

Full Time

Experienced

IT Systems Engineer

Reports to: IT Director

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Austin through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

POSITION OVERVIEW

The IT Systems Engineer will be a key technical contributor to the design, implementation, and lifecycle management of Harbor Health's internal systems. This role blends engineering mindset with hands-on systems administration, with a focus on building scalable solutions across our SaaS platforms, infrastructure integrations, and automation tooling. The right candidate will bring curiosity, execution capability, and the desire to build systems that scale with the organization.

POSITION DUTIES & RESPONSIBILITIES

Systems Engineering & Administration: Configure, support, and optimize Harbor's core SaaS platforms and internal systems—focusing on telephony, helpdesk, communications, IdP, compliance, and pre-reg systems.
Infrastructure Automation: Design and implement low-code/no-code automations and backend system workflows to reduce manual effort and enhance accuracy.
Systems Monitoring & Optimization: Build basic observability and performance tracking into key systems to improve uptime and user experience.
Security & Configuration Management: Work with IT Security to enforce secure configuration baselines and patch/update policies.
Project Delivery & Systems Implementation: Support project intake and execution from scoping through implementation—balancing project (50%) and operational (50%) responsibilities.
Documentation & Knowledge Transfer: Create accessible and up-to-date documentation around systems configuration, workflows, and changes.
Cross-Functional Collaboration: Act as a technical partner to stakeholders, offering insight and direction for business-driven IT initiatives.
Vendor & Integration Oversight: Coordinate with vendors to troubleshoot escalations, optimize services, and ensure systems are aligned to business goals.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Education and Experience:

BA/BS in Information Technology, Healthcare, Business, or a related field OR
Associate degree/certification with 3+ years of relevant system administration experience OR
5 years of related experience in SaaS/system administration, including:
- 3 years managing SaaS platforms or cloud-based applications
- 1+ year of experience supporting cross-functional technical projects (preferred)

Technical Skills:

Proven experience managing and improving SaaS systems in a healthcare or high-growth environment
Familiarity with PowerShell for scripting and system management, and Terraform for Infrastructure as Code (IaC)
Comfortable experimenting with code as needed—whether it's CSS for UI tweaks, Python for light automation, or SQL for reporting
Experience with identity platforms (e.g., Okta, Google Workspace) and general IAM principles
Exposure to scripting/automation platforms like Zapier, Make, Power Automate
Familiarity with AWS (console or CLI-level administration)
Awareness of logging, alerting, or observability practices
Ability to troubleshoot across unfamiliar systems and pivot quickly

Soft Skills and Cultural Fit:

Builder's Mentality: You see process gaps as opportunities to make things better.
Comfortable with the Unknown: You're not afraid to Google, experiment, or test a small script when the path isn't clear—whether that's in Terraform, PowerShell, Python, CSS, or SQL
Initiative-Oriented: Comfortable owning outcomes and figuring things out.
Collaborative: Works well with stakeholders and other IT team members—able to balance business needs with engineering best practices.
Communicative: Provides clear, timely updates and feedback in projects, support, and incident work.
Organized: Maintains strong documentation habits and contributes to team clarity and continuity.

WHAT WE OFFER

Opportunity to shape our technical infrastructure during a critical growth phase
Collaborative and dynamic work environment
An organization made of people who are passionate about changing the healthcare landscape
Competitive salary and benefits package
Professional development and growth opportunities
A transparent and unique culture

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